Top FAQs: Medical Linen Rental Questions to Ask Nixon Medical

June 2, 2022 by Nixon Medical

So, you’re considering a new medical apparel and linens vendor for your outpatient center? At Nixon Medical, we understand the mission-critical role that your medical apparel and linens vendor has on the day-to-day operations of your outpatient center.

Managing a medical office has many moving parts—and your medical apparel and linens vendor should make managing those parts easier, not harder. For example, your office shouldn’t pay for unused products, be beholden to stringent agreements, take on extra work, or worry about lost or missing linens. If you’ve experienced any of these scenarios, it’s likely time to consider switching vendors.

There are many medical linen companies to choose from—but not all are created equal! We know a thing or two about the medical linen and apparel rental business; after all, we’ve been serving healthcare offices for over fifty years. Keep reading for some of the top FAQs we get asked by outpatient centers’ considering a switch to our medical apparel and linen services and programs.

FAQs About Renting Medical Linens and Apparel with Nixon Medical

What are your credentials?

Nixon Medical, founded in 1967, is a leading medical apparel and linens vendor trusted by 10,000+ medical centers nationwide. We offer laundry, product fulfillment, and inventory management, and have a customer satisfaction score that is 50% higher than other vendors in the industry.

What type of medical linens and apparel rentals do you offer?

We provide a variety of medical linens and fluid-resistant apparel, including scrubs, lab coats, patient apparel, towels, floor mats, and mops. We also offer custom embroidery to keep your apparel on-brand.

What is the laundering process like?

We’re accredited by the Healthcare Laundry Accreditation Council (HLAC), a nonprofit organization that inspects and accredits laundries that process reusable textiles for hospitals, nursing homes, and other healthcare facilities based on the highest, professionally recognized standards for patient safety and infection prevention. Our HLAC accreditation means our laundry facility has successfully passed an inspection for policies, procedures, and training programs, and ensures that we:

  • Meet CDC, OSHA, APIC, & Joint Commission Standards
  • Eliminate the potential for cross-contamination
  • Use state-of-the-art laundering techniques
  • Feature healthcare-specific facilities and delivery vehicles
  • Provide clinicians and patients with peace of mind

Do You offer customized medical linens and apparel?

Yes, we offer opportunities to represent your brand with our professional embroidery and embellishment services that can place any name, logo, or graphic on your lab coats, scrubs, and floor mats. Our embroidery services are handled in-house and are held to the highest standards of professionalism, accuracy, and durability to keep your embroidered medical apparel and mats intact.

Who is my point of contact?

You’ll be assigned a Route Service Representative (RSR) who will be your primary point of contact.

What will my Route Service Representative do?

Your Route Service Representative (RSR) is a qualified service specialist who will meet your needs on a regularly scheduled basis. Your RSR will pick up your soiled apparel and linens, deliver new ones, track and manage your inventory levels, restock your closets and cabinets, change out floor mats, and ensure your entire outpatient center is neat, tidy, and presentable to patients and staff.

What does a typical schedule look like?

All medical offices have different patient volumes and inventory needs. When you partner with Nixon Medical, we customize a routine schedule and inventory level based on your medical office’s needs. Watch this video to see what a typical scenario looks like for a customer we service one day per week.

What if my office is in a time crunch?

For no added cost, your Route Service Representative (RSR) can make special deliveries by the next business day, ensuring your staff and patients always have what they need.

How do you serve medical centers with limited space?

We provide storage solutions to accommodate your medical apparel and linens and keep supplies clean and organized for inventory and convenience.

What separates your business from the rest?

We’re a leading medical apparel and linens vendor trusted by 10,000+ medical centers nationwide. We provide fully managed HLAC-accredited laundry, product fulfillment, and inventory management services, delivered with our industry-recognized Nixon Medical Service Difference™. We’re proud to have a satisfaction score that is 50% higher than other vendors and attribute this rating to:

  • Easy Payment Solutions
  • No Minimums Required, Ever
  • Free Deliveries for Unexpected Needs
  • Anytime Access to Route Service Representative
  • Contact-Free Service Model

What Other Questions Do You Have?

We hope these FAQs gave you helpful insight into what a partnership with Nixon Medical could look like.

Contact us for a deeper dive into any of these questions or topics. We offer FREE vendor-switch consultations for outpatient centers considering a move to Nixon Medical. In this complimentary consultation with our experts, we’ll discuss your current experience and what we can do for you:

  • Your inventory and service requirements
  • Details of our healthcare service agreements
  • Our competitive flat-rate payment options

Get started today and join 10,000+ medical locations that have made the switch to Nixon Medical.

Written by Nixon Medical

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