Nixon Medical COVID-19 Report and FAQ (as of 3/27/20)

Nixon Medical is working diligently to serve our customers as the COVID-19 outbreak impacts the country. Our offices are operational to meet the needs of our customers. Your Route Service Representative (RSR) will maintain regular communication with you to accommodate special requests and emergency needs.

Nixon Medical & COVID-19: Frequently Asked Questions

Q: What is Nixon Medical doing to help prevent the risk of infection from COVID-19?

A: Nixon Medical is an accredited healthcare-only laundry service. Safety is one of our core values and a top priority. We’ve activated our contingency plan and we are following workplace precautions as recommended by the CDC. We are screening the health of all associates before each workday, emphasizing regular handwashing, reinforcing social distancing and being vigilant with regards to Personal Protective Equipment (PPE). We take no unnecessary risks with our associates, your staff, or patients. We regularly practice Universal Precautions in all aspects of our business. That means we treat all soiled items as though they were infected with potentially dangerous pathogens. The Nixon Medical team is prepared to continue serving all existing customers with the highest level of service. We’ll continue to monitor the situation closely and provide updates as it progresses.

Q: What precautions are Nixon Medical RSRs taking?

A: To ensure the health and safety of our associates, their families, and our customers, please note that your RSR will be practicing social distancing. Latex or nitrile gloves will be worn when entering all customer locations and disposed of properly. We will use hand sanitizer after removal of gloves. RSR’s in close contact (<6 feet) with customers, providers, patients, and the general public while performing their duties will wear gloves, safety glasses, and a mask. If proper PPE is not available, then your RSR will create an alternative plan to service you in a safe manner. Social distancing may be achieved by servicing you before or after hours, during slower periods, via alternate access points, by making exchanges outside of regular supply areas (e.g. in the lobby, outdoors, etc.), or by other means. During the COVID-19 outbreak we are not asking you to sign PDAs.

Q: Can I get additional products from Nixon Medical?

A: Yes. At this time, customers can request more standard products, with the exception of fluid-resistant (FR) gowns. FR gowns will continue to be serviced for customers who already rent them at the quantities currently on invoice. We can’t increase orders of FR gowns due to limited supplier stock. We’ll continue to deliver on all prior agreements with our customers.

Q: Does Nixon Medical supply gloves or masks?

A: Nixon Medical doesn’t rent or sell gloves or masks. We will continue to provide appropriate PPE for our associates.

Q: How can I reduce my bill?

A: During this very difficult time we have options to assist with your billing.  You may reduce your bill by contacting your RSR to arrange for inventory reductions. Your RSR will arrange for a pick-up and reduce the amount of product that you are billed for weekly. Please call our Customer Care Department at 1- 877-776-4966 if you do not have contact information for your RSR.

Q: How is Nixon Medical handling Finance Charges during the COVID-19 crisis?

A: We have suspended Finance Charges during the COVID-19 crisis.

Please feel free to contact us or your dedicated RSR with any questions, concerns, or requests.


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